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TERMS AND CONDITIONS - TWELP! CLIENT

By registering to the twelp! application, you accept the below said terms and conditions and agree that this has value of a contract concluded and expressly accepted by you as beneficiary of road assistance services and, the lawful holder of all the rights, in Romania, of the twelp! application (i.e. Assistance Cars Club SRL) and you understand and accept that you will pay in full and in advance the services of road assistance provided by the Tower, according to the order placed by you through the twelp! application.

If you do not want to respect the rules set forth herein, please do not use the services provided by the application twelp!.

  1. Definitions
    1. twelp! mobile application (the "App") is owned by PEINO MANAGEMENT LIMITED, a company with its registered office at Agias Fylaxeos & Zinonos Rossidi, 2, 1st floor, 3082 Limassol, Cyprus, registered under number HE307046 having, VAT number CY10307046N, duly represented by Georgia Theodosiou, hereinafter referred to as the App Owner and it is used exclusively in Romania, by Assistance Cars Club S.R.L, having its registered office in Bucharest, district 1, 169 Calea Floreasca, Building P1, 6th floor, Open room 1A, registered with the Trade Registry under no. J40/1807/2010, CUI RO 26546163, duly represented by Mrs. Aurora Neagu, company which owns all intellectual property rights over the content Application twelp !, in Romania, being referred to hereinafter as Application holder and / or TWELP.

      The Application twelp! is a technology platform through which the clients can establish, program and benefit of road assistance services directly from the suppliers of such services, which are registered in the App (the Towers) and who have accepted the clients’ requests.

      All services offered in the App are subject to the Terms and Conditions as follows:

    2. The following terms shall be defined as follows:

      Client - any individual person older than 18 years, logged in the application twelp!, regardless of whether they place or not an order so they can benefit from road assistance and regardless of whether they are holders of a card 9695 or not

      Card 9695 - accrual of road assistance services provided to the Client (as holder of a Card 9695) within the limits of liability under the contractual terms displayed on the website www.9696.ro, on a fixed period of time, depending on the type of card, issued in a physical form (as a plasticized device nominal per car and exclusively inscribed to identify the card holder) or electronic ( by the communication of a unique series,transmitted by the Client, through e-mail to the address mentioned by him in the order form)

      Tower - Any Romanian legal fulfilling all the legal requirements to provide road assistance services, registered in Application twelp! as road assistance service provider, capable to accept any order placed by the clients of application twelp!, within the terms and conditions expressly accepted by them.

      By accessing the application, the user (as potential twelp! client) becomes aware, that the application owner does not provide roadside assistance services, all such services being supplied by independentthird-party contractors,hereinafter referred to as the "Tower" or the "Towers"

      Vehicle - the mechanical system which is moving on the public roads, with or without automatic propulsion means, currently used to transport people and/or goods or to perform services, such as but not limited to automobile, motorcycle, SUV, ATV, truck, etc. likely to be the subject of road assistance.

      Road assistance services - intervention services on site, towing in case of technical malfunction, accident, fuel shortage, missing keys, battery problems, etc. delivered directly by the Tower to the Client, according to the order that the Clienthas placed by the twelp! App.

      twelp! services - the intermediation of road assistance services, by twelp! app, a platform to connect the Towers, registered as service providers and the potential clients, users of the twelp! app.

      Through the mobile app twelp!, clients can require and benefit of road assistance services and their relation to suppliers (independent third parties) registered in the App as suppliers of such road traffic assistance services is thus facilitated.

      By accepting these conditions and after the price is paid to the owner of the app twelp! - for making the payment, the Client shall supply all the data required by the payment integrator, such as their name, first name, address, bank card identification data - the road traffic assistance services shall be supplied by the Tower directly to the Client.

      The Intervention time - represents the period between the moment of accepting and confirming the provision of the road assistance service by the Tower (requested by the client in his capacity of potential beneficiary of the road assistance through the App) and the moment when the Tower must reach the location of the vehicle of the Client who requested the intervention.

      Distance - the number of kilometres driven by the Tower, for performing the services required by the Client.

      Liability of the Tower - whole liability for the quality of the road assistance services and also for the manner, type and duration of performing the road assistance services provided to the beneficiary (user of twelp! application) lies solely to the Tower.

      Neither the owner of twelp! application, nor the rightful holder of the twelp! application in Romania, are held responsible in any situation and in any case for the quality of road assistance services provided by the selected Tower, the entire liability for the manner of performing these services is lying exclusively with the Tower.

      Territorial coverage - through twelp! application one can require complete services of road assistance in Romania only.

  2. General conditions for using the application twelp!
    1. Clients expressly and unconditionally accept the fact that the mere use of the application twelp! implies the full and unconditional acceptance of any provisions from the Terms and Conditions and of any modifications thereto.
    2. Any non-acceptance of these Terms and Conditions triggers the obligation of the respective Client, to immediately cease the access to the App and any further accessing of the application twelp!, of any of its pages and / or the use of services of road assistance, as well as of any of their sections shall be considered an implied and unconditional acceptance of all Terms and Conditions.
    3. The holder of the app twelp! reserves the right to modify at any time and in any manner, any section of the App, according to their own option, without being bound to justify in any way the modification, without any previous notification and without having to fulfil any other formality in relation to the users.
    4. Clients expressly accept that a request of road assistance services, through the twelp! application, implies a full and unconditional acceptance of the modification(s) already made. In any case in which Clients raise objections or are reserved in relation to any of the provisions in this agreement, they are bound to cease immediately to use the twelp! application, without affecting the payment obligations already assumed.
  3. Client Registration Procedure, Order of road assistance services, payment and evaluation of the services
    1. By accessing the application twelp! and in order to benefit from the twelp! services, the Client pledges and warrants to offer to he holder of the twelp! app. correct, real, accurate and complete data, as requested through the registration form and expresses his consent for the processing of his data.

      The holder of the twelp! app. reserves the right (but not the obligation) to verify the authenticity of Client’s registration data with regard to his existence.

    2. By accepting the Terms and Conditions, the Client expresses his consent for further verifications that shall be performed by the holder of the twelp! application as a security measure for the reality and accuracy of the provided data.
    3. Upon registering in the app, the Client shall supply information regarding their name and first name, e-mail address. The application shall automatically send to the email address indicated by the Client’s confirmation message regarding the registration of the account and its validation (by accesing an app link to the app).
    4. Upon registering the application, in order to require or benefit from road assistance services, Clients offer their express consent so that a part of the data and information offered upon registration could be made available to the third-party independent contracting Towers from twelp! app, which are the direct suppliers of road assistance services.
    5. In case of request of road assistance, the Client shall binding supply the following mandatory information: registration number of the vehicle for which road assistance is requested, trademark and model of the vehicle, year of production, category of the vehicle, and optional other data with regard to the vehicle as: photo and detailed message with regard to the element. Therewith, the Client shall convey acceptance for using the twelp! Application of the locating services, as well for bank card data.
    6. By the completion of the order of services, the Client consents that the App may contact him trough any available/agreed mean, in any situation in which is necessary to be contacted.
    7. The application may cancel the order made by the Client, after a prior notice addressed to the latter, without any further obligation to any party against the other or neither party can ask for damages in these cases:

      - invalidation of the transaction by the card processor agreed by the, twelp! application in online payment;

      8. - data supplied by the Client are incomplete and / or incorrect.

    8. The price shall be communicated in the app, as the financial order of the Tower is made available. By submitting an order of roadside assistance, the Client agrees to receive the invoices in an electronic format, uploaded into the Client’s account or by electronic mail, at the e-mail mentioned in his account.
    9. For a correct issuance of the invoice, the Client is required to update whenever is necessary any data from the Account and to access the information and related documents
    10. Depending on the fee of road assistance services that is required (as informed by the application along with the offer of the Tower), the Client shall pay the fee communicated by the Tower they have selected and accepted, by the intermediation of the twelp! app, directly to the account of the app holder, who is redirected to a payment securitization platform.
    11. The Client understands and accepts that in case of cancelling an order after the moment the Tower accepts the service and is heading towards the indicated location, the Client shall be charged with the face value of the invoice issued by the Tower to the app.holder representing services rendered and the value of the race (distance) until cancellation by the Client. The difference of money , if some, shall be returned to the Client in maximum 7 (seven) working days from app. Holder receiving the Tower’s invoice for the cancelled order.

      Moreover, the Client understands and accepts that the information provided by him is underlying in the price calculation, in which case in the event that his request is made for a particular type of truck towing, the Client is fully responsible, following to pay the fully price and to be not entitled to reimbursement if the truck is not suitable for the type or intervention.

    12. In the special case that a payment is performed by the Client and after accepting the interventions and starting on road of the Tower, the latter cancels the drive, not fulfilling his obligations, the Client shall be entitled to a fully refund of the amount paid, and to make a new request.
    13. The Client understands and accepts that within 24 hours after the completion of the roadside assistance services, to fill out an evaluation form of road support services that have been provided by the Tower, when it receives notification of the type " push notification ".
  4. Personal data protection
    1. In full compliance with the provisions of the Law 677/2001, in amended and completed form, for the protection of persons in relation to the processing of personal data and the free circulation of such data, and of the Law 506 / 2004 concerning the processing of personal data and the protection of private life in the field of electronic communications, the holder of the app shall administer under conditions of safety and only for the specified purposes, the personal data supplied by the clients of the app twelp!.
    2. By accessing the app twelp!, the clients expressly and unconditionally accept that the personal data they make available to the holder of the app are processed for the purpose of offering optimal conditions for road traffic assistance, as defined under point 1.
    3. The application twelp! secures the confidential character of data and information transmitted by the mediation of its servers or stored on them, as well as of the personal data required to the clients upon registration.
    4. The accessing of services in the app twelp! implies taking note of the aforementioned rights and the consent that contact data should be used by the holder of the app so that a confirmation for the acquisition of the services could be sent to the client, as well as various special offers, promotions, etc., but only after receiving the consent of the client.
    5. Pursuant to the provisions of the Law no. 677/2001, Clients benefit of the right of access, intervention on data and the right of not being subject to an individual decision.
    6. Once the Client accesses the app twelp! in full compliance of the aforementioned legal provisions, the app collects information in the following general respects:

      - Information about your location

      - Information about the use and preferences: we collect information about the manner how you interact with our Services, about the preferences you express and the settings you use. In certain cases, we achieve this by using cookie modules, pixel tags and similar technologies for the identification of devices, which create and maintain sole identifiers.

      - Information on devices: We can collect information about your mobile device, including, for example, the hardware model, the operation system and the version, the name and versions of files, linguistic preferences, the sole identifier of the device, advertising identifiers, the serial number, information on the movement of the device and information on the mobile network.

    7. Use of information - the information collected by the holder of the app twelp! can be used for the following purposes:

      - In order to supply, maintain and improve services, including for developing new characteristics, for supplying assistance to Clients, developing safety characteristics, authenticating users and sending updates of products and administrative messages;

      - In order to conduct internal operations, including for software troubleshooting and solving operational problems; in order to make an analysis of data, for making testing and research; for monitoring and analysing tendencies of use and activity;

      - In order to send you communications about which we consider that they are of real interest to you, including information on our goods, services, promotions and events, when this is allowed and it is compliant with the local rules;

      - In order to customize and improve Services, including for supplying or recommending various options, contents, social connections, recommendations and advertisements.

  5. Limitation of liability
    1. The Clients of the App twelp! understand and agree that the supply of twelp! services can be affected by various objective conditions, and Clients use these services upon their express request and they assume entirely all possible risks they are exposed to by using them.
    2. Clients understand and accept that the holder of the app twelp! is exonerated from any liability in case any cessation, interruption, hindrance, dysfunctionality or error which may appear in the operation of the app twelp!, in case of a technical error of any kind or any errors in the supply of services, as well as under any circumstance in which is not certainly proven that any errors or technical problems of the kind mentioned above are caused directly and exclusively by the aggravated fault of the holder of the app twelp!.
    3. In force majeure cases, the holder of the app twelp! is entirely exonerated from liability. Cases of force majeure include, without limitation: war, revolution, embargo, earthquake, terrorist attacks, flood, fire, aggravated informatics attacks or serious faults in the operation of the Internet network, strike and illegal cessation of work, the issuing of an order or any deed of compulsory kind by a competent authority, preventing thus the parties from carrying out their activity, missing phone connections and GPS location functions.
    4. The holder of the app twelp! reserves the right to modify or interrupt, temporarily or permanently, the services they offer (totally or only a part of them). In this case, the holder of the app is not liable to the Client or to any third person, for any modification, suspension or interruption of services that are available based on the App.
    5. The holder of the app twelp! cannot be held liable for the quality of road traffic assistance delivered by the Tower selected by the Client, as the Tower exclusively bears the entire responsibility for the manner of executing such services. In order that any contrary interpretation could be avoided, in case there are complaints regarding the quality of road traffic assistance services, the Client shall have available an evaluation form (to be filled in after services are completed) and, within maximum 3 (three) days they will be able to require in writing the holder of the app twelp! the contact data of the Tower so that the latter could be held accountable.
  6. Modification of terms and conditions
    1. The holder of twelp! Application reserves the right to modify at any time and in any manner any section of the Application, according his own options, without being obliged to justify in any manner modification, without any prior notice and without obligation to meet other formality to the clients.
    2. The Client accept expressly that mere use or access to the services provided signifies unconditional acceptance of the changes made. In any situation when Clients have objections or reservations to any of the provisions of this Agreement are obliged to immediately cease use of Application by the mediation of twelp! application.
  7. Intellectual property
    1. The Clients expressly declares that they have taken note of the fact that the entire graphic design, the content of the app twelp! and the accessed materials are the property of the company Peino Management Limited.
    2. The Client accepts that any software used in relation to the services offered in the app twelp! contains confidential information, which are under property right, as they are protected by the laws regarding the right of intellectual and industrial property and any other applicable laws.
    3. The Client commits not to replicate, copy, sell or exploit the information to which they have access as a result of using such application partially or completely.
  8. Final clauses

    These regulations represent the agreement of the parties and they establish the manner in which the Client has used the app twelp!, replacing any previous agreement between the Client and the holder of the app twelp!.

    In case in which, after launching the app twelp!, there will be implemented additional services made available in the app, such services shall be subject to the same rules and conditions included in these clauses, in case they do not benefit from conditions that are distinct from those herein.

    By accessing and registering your data in this app, you accept the aforementioned conditions and you agree that this has the value of a contract that is tacitly accepted between the Client and the holder of the App. In case you do not want to be bound by and to comply to the aforementioned rules, we kindly ask you not to use the Services offered by this App.

TERMS AND CONDITIONS - TWELP! TOWER

By registering to the twelp! App, you accept the terms and conditions below and agree that this document has the value of an agreement, concluded and expressly accepted by you as road assistance services provider and the lawful holder, in Romania, of the twelp! App, Assistance Cars Club SRL, agreement through which you commit to provide road assistance services to the twelp! App’s Clients whose requests of road assistance have been submitted on the application and were consequently accepted by you as service providers, for a fee that shall be established by the following.

If you do not wish to observe the rules described herein, please do not use the Services provided by the twelp! App.

  1. Definitions
    1. twelp! mobile application (the "App") is owned by PEINO MANAGEMENT LIMITED, a company with its registered office at Agias Fylaxeos & Zinonos Rossidi, 2, 1st floor, 3082 Limassol, Cyprus, registered under number HE307046 having, VAT number CY10307046N, duly represented by Georgia Theodosiou, hereinafter referred to as the Application Owner and it is used exclusively in Romania, by Assistance Cars Club S.R.L, having its registered office in Bucharest, district 1, 169 Calea Floreasca, Building P1, 6th floor, Open room 1A, registered with the Trade Registry under no. J40/1807/2010, CUI RO 26546163, duly represented by Mrs. Aurora Neagu, company which owns all intellectual property rights over the content Application twelp !, in Romania, being referred to hereinafter as Application holder and / or TWELP.

      The twelp! application is a technology platform that users can utilize to establish, program and benefit road assistance services directly from the suppliers of such services, which are registered in the App (Towers) and who have accepted the Client’s requests.

      All of the services offered in the App are subject to the following Terms and Conditions.

    2. The following terms shall be defined as follows:

      Tower - any Romanian legal fulfilling all the legal requirements to provide road assistance services, registered in Application twelp! as road assistance service provider, capable to accept any order placed by the clients of application twelp!, within the terms and conditions expressly accepted by the latter.

      Client - any individual person older than 18 years, logged in the application twelp!, regardless of whether they place or not an order so they can benefit from road assistance and regardless of whether they are holders of a card 9695 or not;

      Vehicle - the mechanical system which is moving on the public roads, with or without automatic propulsion means, currently used to transport people and/or goods or to perform services such as, but not limited to automobiles, motorcycle, SUV, ATV, truck, etc, likely to be the subject of road assistance.

      CARD 9695 - accrual of road assistance services provided to the Client (as holder of a Card 9695) within the limits of liability under the contractual terms displayed on the website www.9696.ro, on a fixed period of time, depending on the type of card, issued in an electronic form send via email or a physical form as a plasticized device, upon demand by Client, nominal per car and exclusively inscribed to identify the card holder (for more information follow the link www.9695.ro)

      Road assistance services - intervention services on site, towing in case of technical malfunction, accident, fuel shortage, missing keys, battery problems, etc. delivered directly by the Tower to the Client, according to the order that the latter has placed through the twelp! app.

      twelp! services - the intermediation of road assistance services, by twelp! app, a platform to connect the Towers, registered as service providers and the potential clients, users of the twelp! app.

      Through the mobile app twelp!, Clients can require and benefit of road assistance services and their relation to suppliers (independent third parties) registered in the App as suppliers of such road assistance services is thus facilitated.

      The Intervention time - represents the period between the moment of accepting and confirming the provision of the road assistance service by the Tower (requested by the Client in his capacity of potential beneficiary of the road assistance through the App) and the moment when the Tower must reach the location of the vehicle of the Client who requested the intervention.

      Covered event - Any future, possible but uncertain road event, who’s occurrence has the direct consequence of immobilising the vehicle and leads to the opening of a road assistance file (covered by Card 9695);

      Distance - the number of kilometres driven (round trip) by the Tower in order to ensure the services requested by the Client.

      Liability of the Tower - whole liability for the quality of the road assistance services and also for the manner, type and duration of performing the road assistance services provided to the Client (user of twelp! application) lies solely to the Tower.

      Neither the owner of twelp! application, nor the rightful user/holder of the twelp! application in Romania, held responsible in any situation and in any case for the quality of road assistance services provided by the selected Tower, the entire liability for the manner of performing these services is lying exclusively with the Tower.

      Territorial coverage - through twelp! application one can require complete services of road assistance in Romania only.

  2. General conditions for the use of the twelp! app. by the Tower
    1. The Tower expressly and unconditionally accepts the fact that the mere use of the twelp! app implies the full and unconditional acceptance of any provisions from the Terms and Conditions and of any modifications thereto.
    2. Any non-acceptance of these Terms and Conditions triggers the obligation of the respective Tower to immediately cease accessing the twelp! app and any further accessing of the application twelp!, of any of its pages and as well as of any of their sections shall be considered an implied and unconditional acceptance of all Terms and Conditions.
    3. The lawful holder of the twelp! app in Romania reserves the right of modifying any section of the application at any time and in any way at his own discretion, without having to justify the modification in any way, without any previous notification and without being obliged to fulfil any other formality in relation to the Towers.
    4. The Towers expressly accept that their simple registration in the twelp! app, implies a full and unconditionally acceptance to the modification(s) already made to the app. In any situation in which the Towers raise objections or are reserved in relation to any of the provisions in this agreement, they are bound to cease immediately to use the twelp!
  3. Procedure for the registration of the Tower. Acceptance of orders placed through the app. Road Assistance Service. Payment.
    1. By accessing and registering the twelp! app and in order to benefit from the twelp! services, the Tower pledges and warrants to offer the holder of the twelp! app correct, real, accurate and complete data, as requested through the registration form and expresses his consent for the processing of his data.

      The holder of the twelp! app reserves the right (but not the obligation) to verify the authenticity of Tower’s registration data with regard to its existence.

    2. By accepting the Terms and Conditions, the Tower expresses its consent for further verifications that shall be performed by the holder of the twelp! application as a security measure for the reality and accuracy of the provided data.
    3. To be eligible for some of the services offered by the holder of the twelp! application, the Tower has to fill in the registration form and thus it expressly and unconditionally accepts that simply using or accessing the twelp! services and / or the information provided by !, twelp! application implies an unconditional acceptance of any provision of the Terms and conditions and any amendments thereto.
    4. Upon registration in twelp! app., the Tower shall be asked to provide the holder of the application the following mandatory information: company name, registration code, fiscal attribute, commercial registration number, headquarters and secondary addresses (if applicable), phone number, bank account number, the name and surname of the representative of the company, phone/facsimil, email adress.

      Along with the registration in the application, in order to be activated in its capacity as provider of road assistance services, the Tower shall be required to configure in their account the following:

      - Tehnical offer: the technical details and features of the intervention vehicle: registration number, type and trademark of the intervention vehicle, year of production, towing capacity for cars, motorcycles, SUVs, under 3.5t and/or over 3.5t truck, if it is equipped with such as winch and / or crane, pictures of the intervention vehicle, and also the name and surname of the driver assigned on the intervention vehicle.

      - Services offer and practiced tariffs;

      - the number of devices with access to the Application, name and surname of the intervention vehicle driver, everyone's email, phone number of each driver

      The Tower shall communicate the fees, differentially, depending on the type of intervention, and the endowments off the intervention vehicle, the place of supply - in or outside the city (the distance necessary - round trip), the date of the service (during day, at night, during legal holidays), as well the applicable cancel fee.

      The Tower understands and accepts that it is mandatory to provide road assistance services to Twelp Clients at the fees communicated and presented to the latter in the application.

      Should the Tower ammend the fees, it is mandatory that he communicates all changes to the holder of the app, and to make the necessary ammendments in the application directly, and any future request of road assistance shall be made at the cost communicated.

    5. When accepting the request transmitted through the twelp! app by the Client, the Tower commits to perform within the limit of the mentioned geographic coverage and under the agreed terms and conditions, the road assistance services as presented in the request.
    6. In special situations or under special meteorological conditions, such as: abundant snow, torrential rain, traffic jams, road repair works, as well as other causes without a direct link to the twelp! app, the latter shall not be responsible for the possible delays in relation to the deadlines assumed by the Tower, with the latter being fully responsible for any prejudice caused to the Client by its actions.
    7. The Tower shall immediately notify the Client, through the twelp! app of any unforeseen elements which could impede the intervention at the location where the vehicle is immobilized, so that the latter is notified with regard to the possible delays of Tower’s assistance.
    8. Reporting to the Client shall be done by the Tower and accessed by them in real time on the platform of the twelp! app.
    9. The Tower has the obligation of using the App to confirm to the application upon his arrival at the location where the vehicle is immobilized, the meeting with the Client, the takeover of the Client, completing the drive.
    10. The Tower shall inform the owner of the twelp! app with regard to any special circumstance or event that intervened during a case of roadside assistance for a Client.
    11. The Tower guarantees the quality of the road assistance services provided to the Users, through twelp! app.

      The Tower understands and accepts that the holder of the application is exonerated of any payment or guarantee obligations to the Clients, as beneficiaries of the roads assistance services.

    12. In the situation in which the Client requests, in addition to the initial roadside assistance service provided by the service provider/Tower, an additional service for the same road event, the service provider/Tower must notify the owner of the twelp! app immediately.

      In case of non-observance of this obligation, the holder of the twelp! app has the right to consider this behaviour as serious misconduct of business, and subsequently restrict the access of Tower to the application.

    13. The Tower commits to notify the holder of twelp! app on the accomplishment of the Client’s order accepted, confirming that it has fulfilled its assumed obligations.
    14. Payment of the Tower
      1. The fees of the services provided by the Tower shall be uploaded into the application by The Tower directly , the Client paying for the service via application in advance.
      2. The Payment of the Tower shall be made through the repayment for each service provided, after deduction of the management fee charged by the holder of the Application.

        For issuing invoices and payment means, the the application will make available to the Tower, in the Pannel of Management of History Orders a report, which will highlight all the orders and type of services performed by the Tower, and the revenues recorded for the services by the holder of the Application for the respective services.

        The total revenues accrued by the holder of the Application are according to the financial offer communicated by the Tower in the Management Panel throught the twelp! app.

        Out of the weekly revenues (as mentioned in the weekly report generated by the Orders History, twelp! app (through the holder of the twelp! app) shall retain a management fee of 20% from the weekly revenues as "twelp services" and the difference shall be transfered to the Tower within 7 (seven) working days, in the Tower’s bank account indicated upon registration.,on the basis of the invoice issued by tower. In the first year of collaboration, twelp! app shall retain a management fee of 10% out of the weekly revenues accrued.

        For retaining the management fee, the application holder will issue an invoice for compensation.

        To avoid contrary interpretations, in case of conflict between the invoiced value and the result values ​​as being due by the Tower, according to the weekly report provided by the Application, shall prevail the value resulting from the report, the parties understanding to reconcile inconsistencies within 15 days from their occurrence.

      3. In case the Client has accepted the offer and prepaid the service but the Client cancels the order, then the Tower will be entitled to issue an invoice for the race canceled by the Client. The invoice issued by tower for the canceled order should not exceed the amount already paid by the Client, taking into account such distance covered by the tower until the Client cancelled the order.
      4. If after the payment is performed by the Client and after starting the drive of the Tower, he cancels the race, not fulfilling their obligations, understands and accepts that this is a case of serious misconduct and will be subject to the following penalties:

        - shall be required to pay an amount equivalent to 3 x face value of the cancelled order value to the Application

        - at 5 cases of annulment of orders already paid by the Clients, Application shall be permitted to remove the Tower from the providers list.

      5. Based on the report of Order History available in the management panel of twelp application, the Tower shall issue an invoice to the holder of the twelp! app, every Monday of the week for services concluded in the previous week, including canceled orders by the Client. For orders canceled by the Client, the Tower shall issue a separate invoice.

        Application holder, based on invoices received from the tower, shall issue a weekly invoice of the management fee owed by the Tower.

  4. Personal data protection
    1. In full accordance with the provisions of Law no. 677/2001 for the protection of persons with regard to the processing of personal data and the free movement of this data, as supplemented and modified and Law no. 506/2004 with regard to the processing of personal data and the protection of private life in the sector of electronic communications, the owner of the twelp! app shall administer the data provided by the Tower under conditions of safety and only for the specified purposes.
    2. The twelp! app ensures the confidential character of the data and information transmitted through its servers or stored on them, as well as that of the data requested from the Towers upon registration.
    3. The use of the information - the information collected by the holder of the twelp! app can be used for the following purposes:

      - In order to provide, maintain and improve the services, including in order to develop new characteristics, provide assistance for Clients, develop safety characteristics, authenticate the users and send product updates and administrative messages;

      - In order to perform the internal operations, including in order to solve the software dysfunctions and operational problems; to perform the data analysis, testing and research; to monitor and analyse the use and activity tendencies;

      - In order to send communications that we consider are of interest to you, including information with regard to the products, services, promotions, news and events, when this is allowed and observes local legislation;

      - In order to personalize and improve the Services, including in order to provide and recommend various options, content, social connections, recommendations and advertising.

  5. Limitation of liability
    1. The Towers understand and accept that the provision of the twelp! services can be affected by certain objective conditions can be affected by various objective conditions, and Towers who use these services upon their express request and assume entirely all possible risks they are exposed to by using them.
    2. Towers understand and accept that the holder of the twelp! app is exonerated from any liability in the case of any stopping, interruption, dysfunction or error in the operation of the App, in the case of any type of technical error or any errors in the provision of twelp! services.
    3. In the case of force majeure, the holder of the twelp! app is completely exonerated of liability. Cases of force majeure include, but are not limited to war, revolution, embargo, earthquake, severe terrorist attack, flood, fire, IT attacks for grave faults in the operation of the Internet network, strike and the illegal cessation of work, the issue of an order or any document with a mandatory character by a competent authority preventing the performance of the activities of the parties, the lack of operation of telephone connections.
    4. The holder of the twelp! app reserves the right of modifying or interrupting, temporarily or permanently, the provided services (completely or partially). In this case, the owner of the twelp! app is not liable to Tower or a third party for any modification, suspension or interruption of the services available through the Application.
    5. The holder of the app twelp! cannot be held liable for the quality of road assistance delivered by the Tower selected by the Client, as the entire responsibility for the manner of executing such services bears solely to the Tower. In order that any contrary interpretation could be avoided, in case there are complaints regarding the quality of road traffic assistance services, the Client shall have available an evaluation form (to be filled in after services are completed) and, within maximum 3 (three) days they will be able to require in writing the holder of the app twelp! the contact data of the Tower so that the latter could be held accountable.
    6. The Tower understands and accepts that the road assistance services provided to the Clients will be evaluated by the Clients and that twelp! app can desqualify the Tower in case of negative revews.
    7. For the recognition of the Tower statute by the Client, twelp! app recommends to the Towers to use signs with logo and symbol of the twelp! app, offered by the holder of the twelp! app.
  6. Modification of the Terms and Conditions
    1. The holder of the twelp! app reserves the right to modify any section of the App at any time and in any way, in accordance with his own option, without having to justify the modification in any way, without any previous notification and without having to fulfil any other formality towards users.
    2. The service providers/Towers expressly accept that the simple use or accessing of the Services offered through the twelp! app signifies the full and unconditional acceptance of the operated modification or modifications. In any situation in which the service providers/Towers, as users of the twelp! App, have objections or reserves in relation to any of the provisions of this agreement, they have the obligation to stop using the App at once.
  7. Intellectual property
    1. the Tower expressly represents that he has been informed that all of the graphical creation, content of the twelp! app and accessed materials are the property of Peino Management Limited
    2. The Tower accepts that any software used in relation to the Services offered in the twelp! application contains confidential information under property right and is protected by intellectual and industrial property right laws and other applicable laws.
    3. The Tower commits to not reproducing, copying, selling or using the Services, the information that he has access to as a result of the use of the twelp! app, partially or completely.
  8. Final clauses

    The terms of use represent the agreement of the parties and regulate the use by Tower of the Services offered through the twelp! app, replacing any previous agreement between them and the holder of the App.

    If, after the launch of the twelp! app, additional services provided in the App shall be implemented, these Services shall be subject to the same rules and conditions comprised in these clauses, in they do not benefit from conditions that are distinct from these.

    By accessing and registering your data in the twelp! app, you accept the conditions above and agree that this document has the value of a tacitly accepted agreement between the Tower and the holder of the App. If you do not wish to be employed and observe the conditions described above, please do not use the Services provided by this App.

STATEMENT WITH REGARD TO THE CONFIDENTIALITY OF THE CLIENT

Assistance Cars Club S.R.L, having its registered office in Bucharest, district 1, 169 Calea Floreasca, Building P1, 6th floor, Open room 1A, registered with the Trade Registry under no. J40/1807/2010, CUI RO 26546163, duly represented by Mrs. Aurora Neagu, company which owns all intellectual property rights over the content of twelp application in Romania, as holder of the twelp! app, collects information regarding your data when you use our mobile app as Client, as well as through any other interactions and communications made by you through this application with the selected Tower.

This Confidentiality Statement (hereinafter referred to as the "Statement") is valid and produces effects anywhere on Romanian territory.

  1. With regard to the information that the Client provides directly by filling in all of the forms of the twelp! application, when the account is created or modified, as well as in other situations, this can include: name and surname, email address, registration number of the vehicle, type and trademark of the vehicle, year of production, category of the vehicle and optional data regarding the vehicle as: photo and detailed message with regard to the element. Also, the Client shall convey acceptance for using the twelp! Application of the locating services, as well for bank card data.
  2. By using the services promoted through the twelp! Application, Assistance Cars Club SRL, lawful user of all the intellectual property rights with regard to the use of the application, has the right to collect information about you, in the following generic categories:
    • Information with regard to the location: When requesting road assistance services, if you allow twelp! application to access the localisation services, we shall collect exact data with regard to the location of your device when the application is running in the foreground or background;
    • Information with regard to interventions: We collect details with regard to the interventions requested and accepted by you, the date and time of the service, the collected fee, as well as any other details with regard to the provided road assistance;
    • Information with regard to devices: We can collect information with regard to your mobile device, including, for example, the hardware model, the operation system and the version, the names and versions of the files, the language preferences, the serial number, information with regard to the movement of the device and information with regard to the mobile network.
  3. Assistance Cars Club S.R.L, as holder of the twelp! app, reserves the right to use the information collected in the means provided in item 1.1. for the several purposes, such as:
    • In order to provide, maintain and improve the app (for example, in order to process the evaluations made by Clients, in order to develop new characteristics, provide assistance for Clients);
    • In order to perform internal operations, in order to prevent fraud, remedy software dysfunctions and operations problems; to perform data analysis, testing and research; to monitor and analyse use and activity tendencies;
    • In order to send communications that we consider are of interest to you;
    • In order to personalize and improve the Services, including in order to provide and recommend various options, content, social connections, recommendations and ads.
  4. The information collected through the twelp! app, as detailed above, can be communicated as follows:
    • To third parties, with your previous agreement, to other websites and/or apps that are integrated with our API interface or the Services or that own API or the Services with which we are integrated;
    • As a response to an information request from a competent authority, the disclosure is in accordance with the law or imposed by law or by other legal regulations or processes;
    • To law enforcement forces, authorities or third parties, if we consider that your actions do not observe our policies or in order to protect the rights, assets or safety of the twelp! app;
    • If we notify you in other situations and you agree with the communication of the information;
  5. the Clients have the right to correct the information with regard to the account at any time, by logging into their account in the twelp! app.

    Assistance Cars Club S.R.L reserves the right of keeping certain information with regard to the Client in certain cases, as imposed by the law or for legitimate business purposes, as allowed by the law. Assistance Cars Club S.R.L shall observe the requests of Clients with regard to the access, correction and/or deletion of personal data that it is storing in accordance with the applicable legislation.

  6. We reserve the right to periodically modify this Statement and, if the modifications are significant with regard to the collection, storage and use of personal information, we shall inform you through the application or other means of communication. Continuing to use the twelp! application after the respective announcement signifies that you accept the modifications.

STATEMENT WITH REGARD TO THE CONFIDENTIALITY OF THE TOWER

Assistance Cars Club S.R.L, having its registered office in Bucharest, district 1, 169 Calea Floreasca, Building P1, 6th floor, Open room 1A, registered with the Trade Registry under no. J40/1807/2010, CUI RO 26546163, duly represented by Mrs. Aurora Neagu, company who owns all intellectual property rights over the content of twelp! application in Romania, as holder of the twelp! app, collects information with regard to your data when you use our mobile app as Tower, as well as through any other interactions and communications made by you through this app with the User.

This Confidentiality Statement (hereinafter referred to as the "Statement") is valid and produces effects anywhere on Romanian territory.

  1. With regard to the information that the Tower provides directly by filling in all of the forms of the twelp! app, when the account is created or modified, as well as in other situations, this can include: the company’s name, the Trade Register registration number, the tax identification number, the name and first name of the legal representative, the IBAN account, the e-mail address, the telephone number, the intervention vehicle’s registration number, the name and first name of the intervention vehicle’s driver, the means of payment, as well as any other information that you choose to provide us with.
  2. By using the services promoted through the twelp! app, Assistance Cars Club SRL, owning all of the intellectual property rights with regard to the use of the application, has the right to collect information with regard to the Tower, in the following generic categories:
    • Information with regard to the location: When the services for towing, transportation and on site intervention are used, we collect exact data with regard to the Tower’s location through the twelp! app. If you allow the twelp! app to access the location services through the permission system used by your mobile operating system ("platform"), we shall collect exact data with regard to the location of your device when the app is running in the foreground or background. In addition, we can approximately deduce your location based on your IP address;
    • Information with regard to interventions: We collect details with regard to the interventions accepted by you, the date and time of the service provisions, the collected fee, as well as any other details with regard to the provided roadside assistance;
    • Information with regard to devices: We can collect information with regard to your mobile device, including, for example, the hardware model, the operation system and the version, the names and versions of the files, the language preferences, the serial number, information with regard to the movement of the device and information with regard to the mobile network.
  3. Assistance Cars Club S.R.L, as holder of the twelp! app, reserves the right to use the information collected in the means provided in item 1.1. for the following purposes:
    • In order to provide, maintain and improve the app (for example, in order to process the evaluations made by Clients, in order to develop new characteristics, provide assistance for Clients);
    • In order to perform internal operations, in order to prevent fraud, remedy software dysfunctions and operations problems; to perform data analysis, testing and research; to monitor and analyse use and activity tendencies;
    • In order to send communications that we consider are of interest to you;
    • In order to personalize and improve the Services, including in order to provide and recommend various options, content, social connections, recommendations and ads.
  4. The information collected through the twelp! app, as detailed above, can be communicated as follows:
    • To third parties, with your previous agreement, to other websites and/or apps that are integrated with our API interface or the Services or that own API or the Services with which we are integrated;
    • As a response to an information request from a competent authority, the disclosure is in accordance with the law or imposed by law or by other legal regulations or processes;
    • To law enforcement forces, authorities or third parties, if we consider that your actions do not observe our policies or in order to protect the rights, assets or safety of the twelp! app;
    • If we notify you in other situations and you agree with the communication of the information.
  5. Towers have the right to correct the information with regard to the account at any time, by logging into their account in the twelp! app and, if they wish to deactivate their account, they have the obligation of withdrawing their offer with regard to roadside assistance services and can deactivate their account directly through the twelp! app, as well as through one of our operators that can be contacted at the e-mail address contact@twelp.ro.

    S.C. Assistance Cars Club SRL reserves the right of keeping certain information with regard to the Tower in certain cases, as imposed by the law or for legitimate business purposes, as allowed by the law. S.C. Assistance Cars Club SRL shall observe the requests of Towers with regard to the access, correction and/or deletion of personal data that it is storing in accordance with the applicable legislation.

  6. We reserve the right to periodically modify this Statement and, if the modifications are significant with regard to the collection, storage and use of personal information, we shall inform you through the application or other means of communication. Continuing to use the twelp! app after the respective announcement signifies that you accept the modifications.

RESPONSIBLE DISCLOSURE POLICY

Keeping the safety and confidentiality of data provided by Clients of the application, as well as by the Towers - road assistance service provider, is provided by the holder of the twelp! app , SC Assistance Cars Club SRL.

If using twelp!, application, you have discovered a security vulnerability of the application, we request you to contact us as soon as possible, by email: contact@twelp.ro or by mail at Assistance Cars Club S.R.L, Bucharest, district 1, 169 Calea Floreasca, Building P1, 6th floor, Open room 1A, informing us on the following: your name and email address, the security problem you identified, and the steps to reproduce that problem Safety.

  1. Cookie modules

    Cookie modules are packages of text used in order to store information about web browsers and they are used in order to store and receive identification data and other information with regard to telephones and other devices.

    Cookie modules are Used by creating an account or logging into an already existing account of the twelp! application, as well as anytime the application is used. The cookie modules that we use are generally a part of the use categories, as follows:

    • Authentication - in order to verify the account and establish when the Client/the Tower is connected, so as to facilitate access to the application;
    • Security - in order to ensure the protection and security of the Clients account and data;
    • Performance - in order to ensure the best use experience of the application, both for the Client and the Tower.
    • Storing the settings made by the Client and the Tower, in order to optimize the services.
  2. Cookie Module Management

    In order to manage your preferences with regard to cookie modules, you can change the settings for cookie modules from the settings of your browser at any time and, thus, accept all cookie modules or part of them.

    If you deactivate our cookie modules from the settings of your smartphone, you might observe that certain sections of the App may present access problems or other problems.

    Thus, any Client/Tower has the right to choose whether they shall accept the App’s use of cookies, accepting the fact that the elimination of cookie modules can affect the App’s availability or operation.

    Through this document, we reserve the right to modify the conditions and content of this Statement with regard to cookie modules, since both the app and the cookie modules can undergo modifications.

    We reserve the right to modify the content of the Statement with regard to cookie modules and the cookies modules included in lists at any moment and without notification. The new Statement with regard to cookie modules shall enter into force at the publishing date and, if you do not agree with the revised Statement, you must change your preferences or consider not using the twelp! app.

    If you continue to access or use our services through the App after these changes come into force, you agree to observing the revised Statement with regard to cookie modules.